1. Introduction
At Furro, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy as outlined below.
2. Return Period
You may return your sauna within 30 days of receiving your order for a full refund, provided it is in its original condition and packaging.
3. Return Process
To initiate a return, please contact our customer service team at support@furro.com. We will provide you with a return authorization and instructions on how to return your product.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
5. Non-Returnable Items
Some items may be non-returnable, including custom-made saunas or items marked as final sale. Please check the product description for details.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
7. Contact Us
If you have any questions about our return policy, please contact us at support@furro.com.
